Shipping policy

Tien Dat Solar Green Energy Joint Stock Company performs home sales & collection services throughout the territory of Vietnam.

– Please check the goods carefully, make sure the goods received are intact, not broken or dented during transportation, and compare the product and quantity with the invoice and warranty card before receiving. . In case you ask a relative to receive the goods, you still need to check the goods carefully before receiving. After successful delivery, TIENDAT Solar is only responsible if a technical error occurs due to the Manufacturer, any other cases will not be our responsibility.

– Please note: All TIENDAT Solar products sold come with full documents such as: Sales invoice and warranty card. Therefore, customers have the right to refuse to receive goods without one of the two types of documents above. This is to ensure product quality, purchase the correct products from TIENDAT Solar, and at the same time ensure your rights in exchange. /Returns.

– For customers who need to get a VAT invoice (product prices listed on the website do not include VAT, please pay an additional 10% of the order value if you need to get a VAT invoice): we will Issue a VAT invoice via electronic invoice and send it via e-mail to you when you receive the goods.

– Delivery time may be slower than expected for a number of reasons such as: Customer address is incorrect, Customer is not at home, Delivery staff cannot contact the customer, natural disasters, fires, … If due to TIENDAT Solar’s reasons, we will contact you to re-arrange a reasonable delivery time.

– In case the expected time has passed and the customer has not received the goods, please respond so we can have the fastest solution. While waiting for the goods, if you want to change the order (Change product, Don’t want to receive the goods anymore,…) but the service has not yet delivered to the customer, please notify TIENDAT Solar so we can resolve it. with the delivery service.

>>> We currently have the following delivery methods:

1. Receive goods directly at TIENDAT Solar

– For customers who come to purchase goods at TIENDAT Solar’s headquarters and branches, you will receive goods directly at the company’s stores and branches.

– Please check the goods carefully, compare the product with documents and warranty cards (if any) before receiving.

2. TIENDAT Solar staff deliver goods at the customer’s home

– For customers in the inner city area of ​​TIENDAT. Hanoi and City. Bien Hoa, TIENDAT Solar staff will deliver the goods at your home (if the customer requests).

– In some cases, customers order products that need installation or are of great value and have addresses in neighboring provinces far from the city. Hanoi and City. Bien Hoa, TIENDAT Solar staff will deliver the goods at your home (if the customer requests, company staff will contact and negotiate in advance with the customer).

– Normally, customers who order on the same day will receive the goods the same day. If they order in the late afternoon, they will receive the goods the next day.

– The Transportation Department will contact you in advance to arrange a specific time and location for delivery to you.

– Please directly check the goods carefully upon receipt from the delivery staff, if there is a problem related to the type, design, quality or quantity of the goods that is not the same as in the order, Please notify us immediately for coordinated handling. If there are no problems, please receive the goods and pay.

– In case the goods have to be transferred from a remote warehouse to the warehouse at TIENDAT Solar’s company and branches, the sales staff will contact you to renegotiate the delivery time.

– In case for some reason TIENDAT Solar staff cannot deliver the goods in time, we will contact and notify you.

3. The delivery staff delivers the goods at the customer’s home

– For customers in remote districts, in case TIENDAT Solar staff cannot deliver, TIENDAT Solar will authorize a number of delivery units such as Viettel Post, GHTK, GHN, J&T or some other units. other reputable courier.

– When ordering, please fill in all necessary information completely and accurately as required to create favorable conditions for us to deliver goods and receive payment quickly. We are also not responsible for late or lost deliveries due to incorrect information provided by you.

– Delivery time depends on your address in the district or city, usually from 2 to 5 days, this time is only relative.

– Please check the goods carefully as soon as you receive them from the courier. If there is a problem related to the type, quality or quantity of the goods that is not as stated in the order, please report it. Contact us immediately to coordinate with the delivery unit to handle the goods.

4. Delivery via passenger vehicle (carriage house) at bus stations

– Normally this form of delivery will apply to customers in districts and provinces far from the center who need to receive goods urgently within the same day; and you have acquaintances – relatives who trust the bus.

– TIENDAT Solar will deliver goods to customers via passenger vehicles according to customer requirements.

– Please provide us with accurate information about the garage: Name of the garage (vehicle name), Full name of the vehicle owner (or driver or assistant), License plate number, vehicle arrival and departure time at bus stations,… and some other information.

– Please pay the entire order value before TIENDAT Solar delivers the goods or the owner (home) of the bus will pay the entire order value before receiving. At the same time, you should ask the vehicle owner (the person receiving the goods from TIENDAT Solar) to carefully check the goods before receiving them.

DELIVERY CHARGES

1. Delivery fee for retail customers

TIENDAT Solar is currently offering free shipping on all orders

2. Delivery fee for customers who buy in bulk

– If you buy in large quantities, the large order value will be specifically notified by the sales staff during the transaction.

– In case of transportation via passenger vehicle, please directly contact and pay the fee to the vehicle operator.

Note: Shipping fees will be more accurate when the Sales staff confirms with you. These fees will be shown on the Sales Invoice along with the value of the goods.